SS4 check for update failed

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SS4 check for update failed

Postby pgarr » Tue Apr 19, 2011 5:26 pm

I have upgraded to SS4.
When SS4 starts it asks for check for update. I click Ok and I got an error message:
"Unable to build data connection: connection timed out".
Could you please help me?
Regards,
Pedro
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Re: SS4 check for update failed

Postby francois » Sun Apr 24, 2011 10:42 pm

did you try to deactivate your firewall or add an exception in your firewall to accept that Studio-Scrap could access to the web ?
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Re: SS4 check for update failed

Postby pgarr » Sat Apr 30, 2011 6:44 pm

Thank you for your advice.
It works.
Pedro Garrido
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Re: SS4 check for update failed

Postby pgarr » Wed Aug 17, 2011 4:45 pm

pgarr wrote:Thank you for your advice.
It works.
Pedro Garrido


I am back again.
This time, I have installed SS4 on a Mac running a Windows virtual machine.
I have disabled the firewall, but I stil am unable to connect to server, to download 4.1.1 update.
What shall I do?
Thanks,
Pedro Garrido
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Re: SS4 check for update failed

Postby lemonade206 » Wed Sep 05, 2012 8:41 am

Hi! I have just read a while ago that in this problem, someone answered that you have to reinstall and redownload the software.
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