help for re-install

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help for re-install

Postby claudiacz » Sun Sep 23, 2012 12:22 pm

I just had to replace my hard disk and now I can not re install studio scrap 4 because my serial number is no longer valid. how do I get a new one??
please help thank you. :roll: :roll:
claudiacz
 
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Joined: Sun Sep 23, 2012 12:15 pm

Re: help for re-install

Postby Anne-Noëlle » Tue Dec 18, 2012 11:16 am

Hello
your serial number is still valid, but since your machine number has changed, you need to redo the registration process from scratch, using the same serial number ....
Anne-Noëlle
 
Posts: 4
Joined: Fri Oct 01, 2010 12:31 pm

Re: help for re-install

Postby Sandy L » Sun Sep 22, 2013 10:08 am

I'm having the same problem.
I used Studio Scrap 4, had the same problem and I sent you an e-mail back in April of 2013 with no reply of course.
Now that you released Studio Scrap 5, I cannot find the link to re download Studio Scrap 4 and try the solution suggested below. And I do not wish to buy Studio Scrap 5. Is it possible to download Studio Scrap 4 which is the one I had bought?
Sandy L
 
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Joined: Wed Mar 28, 2012 6:13 pm

Re: help for re-install

Postby Anne-Noëlle » Mon Mar 10, 2014 1:38 pm

For such messages, you'd be better off sending emails to support@cdip.com. Because we cannot help you without identifying your purchase...
Thank you for understanding
Anne-Noëlle
 
Posts: 4
Joined: Fri Oct 01, 2010 12:31 pm


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